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  About Us Managing Director Steve Underwood Steve has a career spanning 40 years in the Hospitality Industry where he worked as an Executive Chef, Food and Beverage Manager, General Manager, Group Manager and Director of Operations in Hotels, Resort and Conventions Centres in the UK , Pacific and Australia. With A La Carte Hospitality Services he provides advice in all of these areas and in Strategic Management,Financial Management, Consultation and Project Management, Business Recovery, Assessments and Operational Contracts. Consulting Associates We have consulting associates that are experienced in: - Hotel, resort and strata Financial Management
- Management of hotels, resorts and strata title properties
- Business Recovery
- Human Resources
- Marketing
- Resort Management with specific experience in Australia, New Zealand, Pacific and Asia
Strategic Management - Develop and implement strategic and marketing plans in hotels, resorts and convention centres, resulting in changes to profitability and improved management direction and focus.
- Research and deliver strategic plans and start up concepts for new developments to assist in project approval process.
- Strategically assess businesses with trading difficulties and developed strategic plans aimed at business turnaround.
- Develop strategic plans and operational plans, policies and procedures for platform development of hospitality groups.
Asset Management - Manage assets on behalf of owners including FFE, capital costs, development costs and operational budgets.
- Develop and manage capital plans for hotels, resorts and convention centres.
- Provide project managment services.
- Project manage installation and selection of new computer systems.
- Redevelop brands, innovate marketing, HR, product delivery, relationship management and market mix repositioning.
- Develop strategic plans for human resources, operational management and finacial management.
- Strategically assess professional development needs for management teams.
- Assess risk management needs for Workplace Health and Safety.
Management Agreements - Facilitate, review and negotiate management agreements with global hotel companies on behalf of owners.
- Assist with negotiated labour and supplier agreements.
Market Management - Strategically develop and implement yield management systems.
- Develop and review marketing plans.
- Review and implement competitive set benchmarking.
- Review and develop new brands and products.
Customer Service - Innovate in-house customer service programs that can be modified for your business.
- Develop and implement staff recognition and reward programs.
- Review and assess customer service benchmarks by brand and star rating.
Training - Customised, self-paced learning modules for entry level employees.
- Provide senior management team motivation focused on change management through our mentoring and training programs.
- Business Coaching.Risk Management
 Past Clients and Experience- Dorchester Hotel London, Trust House Forte Group, Southern Pacific Hotel Group, Intercontinental Hotels and Resorts, Duxton Hotel Group ,Voyages Hotels and Resorts,Australian International Hospitality Group ,Best Western Hotels and Resort,s and Petrac Group Pty Ltd.
- Consultancies and work in UK, Europe, Pacific, Australia, Sydney, Adelaide, Whitsundays, Cairns, Townsville, Sunshine Coast, Coffs Harbour, Canberra, Perth, Melbourne and Tasmania.
We would welcome the opportunity to earn your trust and deliver the best service in the industry. t 0418 181266
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